Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to premium subscription purchases made by Seekers (property seekers) on YaarGhar. Property Owners never pay for listings — posting is 100% free forever.

By purchasing a subscription, you agree to this policy. Please read it carefully before making a purchase.

2. What You Are Purchasing

The YaarGhar Premium Subscription provides:

• Unlimited chats with property owners for 90 days
• Priority visibility for your inquiries
• Ad-free browsing experience
• Save unlimited favourites and searches
• Priority customer support

The subscription is a digital service that begins immediately upon successful payment confirmation.

3. Free Trial

• New users may be eligible for a free trial period (duration subject to change)
• Trial provides full premium features for the trial duration
• No payment is charged during the trial
• After trial ends, subscription does not auto-renew — you must manually purchase to continue
• One trial per user/device/phone number; abuse will result in trial revocation

4. Refund Eligibility

Refunds are available ONLY in the following circumstances:

• Duplicate Charge: You were charged multiple times for the same subscription period due to a technical error
• Service Not Delivered: Payment succeeded but premium features were not activated within 24 hours (contact support with transaction ID)
• Platform Error: A verified platform bug prevented you from using premium features for the majority of the subscription period
• Regulatory Requirement: Where mandated by applicable law (e.g., RBI guidelines, Consumer Protection Act)

Refunds are NOT available for:

• Change of mind or "no longer need the subscription"
• Found a property elsewhere
• Did not use the subscription features
• Subscription expired before you used it
• Account suspension/termination due to Terms violation
• Free trial periods (no payment was made)

5. Refund Request Process

1. Email refunds@yaarghar.com within 7 days of the transaction date
2. Include: Full name, registered phone number, transaction ID (from payment gateway), date of purchase, and reason for refund
3. Our team will investigate within 3–5 business days
4. If approved, refund will be initiated to the original payment method
5. Refund processing time depends on payment gateway/bank: typically 5–10 business days

Requests submitted after 7 days will not be considered except for regulatory mandates.

6. Cancellation

Since the subscription is a fixed-term digital service (90 days) with immediate activation, traditional "cancellation" does not apply — the service runs for its full term.

However, you may:

• Choose not to renew after the 90-day period expires (no auto-renewal)
• Request a refund per Section 4 if eligible
• Delete your account at any time (subscription remains active until expiry)

7. Partial Refunds & Proration

We do not offer prorated refunds for unused portions of a subscription period. The subscription is sold as a 90-day package, not a monthly recurring service.

8. Payment Gateway Disputes

If you file a chargeback or dispute with your bank/payment provider without contacting us first:

• Your account may be temporarily suspended during investigation
• We reserve the right to contest the dispute with evidence of service delivery
• If the dispute is found in our favor, the subscription will be reinstated for the remaining term
• We strongly encourage contacting refunds@yaarghar.com first for faster resolution

9. Subscription Transfer

Subscriptions are personal and non-transferable. They cannot be transferred to another user, account, or phone number.

10. Price Changes

We may change subscription pricing for future purchases. Price changes do not affect already-purchased subscriptions. We will provide reasonable notice of price changes via email or in-app notification.

11. Grievance Redressal (Per Consumer Protection Act 2019)

12. Contact

Questions about this policy or a specific refund request?

• Email: refunds@yaarghar.com
• General Support: support@yaarghar.com

13. Changes to This Policy

We may update this policy periodically. Material changes will be notified via email or in-app banner. The "Last updated" date reflects the latest revision. Continued use of the Platform after changes constitutes acceptance.